My TuneIn app keeps crashing.

Modified on Fri, 15 Dec, 2023 at 5:08 PM

Have you tried restarting both the application and your device? This often addresses many issues. 

If restarting your device does not fix the issue, please submit a support ticket that answers as many of the following questions as possible with your inquiry:

• Does the issue occur when listening to one specific station or every station? 

• Please Include some or all of the name(s) of the station(s).

• What device and device model are you using? Please include the model number (e.g., iPhone 6, iPhone 6S, etc.).

• Which version of iOS are you running on your device?

• Which version of TuneIn are you using (e.g., TuneIn Pro 8.3.1, TuneIn Free 9.3, etc.)?

• What is your mobile carrier?

• When experiencing the problem, are you on WiFi or using a cellular connection? Does the issue occur on both?

In order to diagnose your problem, we'll need to get a log from your application. To find a log file, sync your iPhone, iPod, or iPad, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name: 

OS X: ~/Library/Logs/CrashReporter/MobileDevice//

Windows XP: -C:\Documents and xSettings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\ 

Windows 7, 8, and 10: C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\\Retired

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article